Privacy Policy
This Privacy Policy explains how we collect, use, and manage personal information when you use this website and our services. We are committed to protecting your privacy and complying with the New Zealand Privacy Act 2020.
What Information We Collect
We collect personal and property-related information necessary to provide our services. This includes your name, contact details, property address and details, photos, test results, reports, service records, and other information relevant to the services provided.
How We Use Your Information
We collect and use your information strictly to provide and deliver our services, to communicate with you regarding your enquiries and service requests, and to improve this website and our services.
Your personal information is not sold, traded, or transferred to outside parties.
Third-Party Disclosures
To facilitate our operations, we may disclose relevant information to service providers who assist us in delivering our services. This includes testing providers, contractors, laboratories, insurers, property managers, landlords, or tenants where relevant to a specific service. All such third parties are bound by confidentiality obligations.
We may also disclose your information to lawful authorities where required by law.
Cookies
This website uses functional and analytics cookies to operate effectively and to help us improve the website experience. These cookies allow the website to remember your preferences and provide us with aggregated data on how the site is used, ensuring we can deliver a reliable and optimized service.
Data Retention
We retain your information for as long as necessary to provide our services and meet our legal obligations. We cannot guarantee deletion of property or testing records where retention is required by our legal or professional obligations.
Access and Correction Rights
Under the New Zealand Privacy Act 2020, you have the right to request access to the personal information we hold about you, or request correction of inaccurate information, by contacting us using the details below.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us via our or by calling 0800 111 944.
For further information regarding the use of this website, please review our Disclaimer page.
Questions about your privacy?
Contact us at 0800 111 944